We pride ourselves on providing quality products to our customers. Our manufacturer's warranty on furniture range from one year to ten years. It is specified in the product details of each item online. Homewares will carry a one year manufacturer's warranty unless otherwise specified.
If your purchase is considered faulty and within the 14 day change of mind period, we will gladly offer a refund or replacement for the full purchase price. If its after the 14 day change of mind period and within the manufacturer's warranty period, you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, CLU Living will provide you with a repair, replacement or other suitable remedy at our discretion. We reserve the right to examine the item in question. Should you consider an item flawed or damaged upon delivery, please contact us as soon as you receive it to discuss its return and replacement.
Email us herefor any issues arising from your online purchase. We will instruct you on the course of action.
Our postal address is:
265 Swan St
Richmond, VIC 3121