Returns Policy

CLU Living strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know.
All purchases are final. We pride ourselves on providing quality products to our customers. If your purchase is considered faulty, we will gladly offer a refund, replacement or credit note, for the full purchase price. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, CLU Living is entitled to choose between providing you with a repair, replacement or other suitable remedy. We are not obliged to offer a refund, repair or exchange without providing proof of purchase. CLU Living reserves the right to examine the item in question.

Refunds are not provided for change of mind purchases made at a CLU Living retail store or if the item is no longer suitable.
We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of receiving the order. The item(s) must be returned in their original condition and packaging. All costs regarding delivery to us will be at your expense. For change of mind, you will be reimbursed the purchase price less shipping cost (if applicable).

Refunds can be issued on purchases that have been made online at only. You must exchange any items purchased on at a CLU Living retail store. 

Email us here for any issues arising from your online purchase. We will instruct you on the course of action.

Should you consider an item flawed or damaged upon delivery, please contact us as soon as you receive it to discuss its return and replacement.

Our postal address is:
CLU Living
539 Church St
Richmond, VIC 3121
We’re happy to help you with any enquiries you may have regarding our store and products or the online ordering process. Please give us a call on 03 7013 3293 or email here