Returns Policy

RETURNS POLICY
CLU. strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know.
 
INSTORE RETURNS
We pride ourselves on providing quality products to our customers. If your purchase is considered faulty, we will gladly offer a refund, replacement or credit note, for the full purchase price. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, CLU. is entitled to choose between providing you with a repair, replacement or other suitable remedy. We are not obliged to offer a refund, repair or exchange without providing proof of purchase. CLU. reserves the right to examine the item in question.

Refunds are not provided for change of mind purchases made at a CLU. retail store or if the item is no longer suitable.
 
ONLINE RETURNS
We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase. The item(s) must be returned in their original condition and packaging. All costs regarding delivery will be at your expense. Refunds can be issued on purchases that have been made online at cluliving.com.au only. You must exchange any items purchased on cluliving.com.au at a CLU. retail store. 

Email us here for any issues arising from your online purchase. We will instruct you on the course of action.

Should you consider an item flawed or damaged upon delivery, please contact us as soon as you receive it to discuss its return and replacement.

Our postal address is:
CLU.
265 Swan St.
Richmond, VIC 3121
 
GENERAL ENQUIRIES
We’re happy to help you with any enquiries you may have regarding our store and products or the online ordering process. Please give us a call on 0390 417 375 or email here

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