COLLECTION OF YOUR PERSONAL INFORMATION
When you make a purchase from us, we will ask you for your name, home address, email address and phone number. Although you are not required in every circumstance to give us this information to complete your purchase. Should you choose not to provide it to us, we will be impeded in assisting you if you have problems or concerns with your purchase in the future, particularly if you do not retain your sales invoice. If you make a purchase using a credit card, we collect your name, email address, billing address for the card, type of card, card number and card expiration date. We require this information in order to process your purchase. If you choose to make a payment over the phone, we will require the security code off the back of your credit card. For home delivery, we need your contact details so we can arrange with you the delivery of your goods. We may also pass your details to other organisations who undertake these services for you on our behalf. To be on our mailing list, we collect your name, post code and email address. In some instances, we may ask for some demographic information for market research purposes.
DISCLOSURE OF PERSONAL INFORMATION AND MARKETING
We will use and disclose your personal information for the primary purposes of carrying out business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. We may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by us. Your personal information will be provided to these parties for the purpose of ensuring that the services or products of CLU. are marketed to you or to enable a service to be provided to you. We will not disclose your personal information to a third party other than the Authorised Disclosees without your approval.
SECURITY AND ACCESS OF YOUR INFORMATION
The personal information you provide to CLU. will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. We have policies and procedures in place to ensure that your personal information, both in electronic and paper format, is kept safe and secure, and we impress upon our employees the importance of maintaining the highest standards of ethics and confidentiality. You can access your personal information held by CLU. at any time by contacting our Privacy Officer at the email at the end of this page.
CONTROLLING YOUR PERSONAL INFORMATION
NATIONAL PRIVACY PRINCIPLES FOR THE HANDLING OF PERSONAL INFORMATION
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au/
If you have a query or complaint relating to your privacy, please contact our Privacy Officer who will respond to you in a reasonable time.
Email us here