Shipping policy

DOMESTIC DELIVERIES
Orders are sent via courier service/shipping companies and can take up to 7 days from the date of shipping depending on the Australian destination. Once an order ships from CLU Living, it is the carrier’s liability for tracking and delivery time. We will endeavour to give you an estimated delivery time.

All orders are delivered Monday to Friday and between 9 am and 5 pm.

We cannot deliver to PO boxes or Parcel Lockers because they are too small to accept many of the items we sell. Most of our goods are delivered by courier or specialist furniture delivery companies directly to your door and require a signature upon delivery. Delivery fees are for curb to curb service. If you require items to be brought into your residence and/or assembled additional charges will apply and this needs to be arranged before your items are shipped. Please contact us if this service is required because it will incur a surcharge.

Please be aware that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website.

MISSED DELIVERIES
If you are not present at the delivery address within your allocated delivery slot, a card will be left with contact details to arrange an alternate delivery. A re-delivery fee may apply. Please advise our delivery partners in advance if you know of any necessary changes to your delivery slot.

INTERNATIONAL DELIVERIES
At this moment, we are unable to offer international delivery.