Sandringham Rug | Basil

TIMBER

• Wipe clean with damp cloth and dry with a clean cloth for general cleaning
• Use beeswax polish for the occasional polish, avoid polishes with silicon waxes (like Mr Sheen)
• Spills should be cleaned up and not left on the surface
• Avoid heat sources and direct sunlight
• During the first week of use, we do not recommend placing any object on the surface because irregular absorption of light can leave permanent stains or marks

UPHOLSTERY

• Consider treating your furniture with water-based fabric protection
• Rotate and fluff reversible cushions weekly to maintain cushion shape
• Vacuum regularly using low suction
• Protect from direct sunlight
• Treat spills and stains as soon as possible. Gently scrape any soil or mop any liquid from the surface of the fabric
• Do not remove cushion covers for separate cleaning or washing, even though they may have zippers
• Shampoo clean using upholstery shampoo. Do not use dish washing or laundry detergents. Dry in shade away from direct heat. Allow to dry thoroughly before re-use
• Do not wet cushion filling
• Annual professional cleaning recommended through hot water extraction machine
• Pilling can occur occasionally as a result of normal daily wear and should not be considered as a fault. Fibre pills can be removed by a battery operated pilling shaver

REMOVING STAINS FROM UPHOLSTERY

• Use Carpet Power Spot Stain Remover (available in supermarkets)
• spray onto a clean white cloth (coloured cloths may rub colour onto the fabric)
• spray on the cloth (not on the upholstered fabric), as spraying the fabric could dilute the stain and make it spread further
• Roll the cloth from the outside to the center
• Only rub lightly if stain is resisting the roll method
• Let dry, no need to rub off
• If stain is not removed, repeat process. It may take a couple of attempts

LEATHER

• Protect from direct sunlight, heat and weather
• Dust with a lightly dampened cloth
• Wipe contact areas of perspiration and body oils on a weekly basis
• Remove all liquid and food spills immediately
• Apply Aniline or Semi-Aniline leather care products at least twice a year for maintenance 
• Scratches can be buffed to soften their appearance, a towel and quality leather balm/conditioner will help 
• Do not use shoe, saddle, or floor polishes or laundry cleaning products
• Do not use solvents or cleaning fluids, abrasive powders, and paste cleaners
• Do not wet excessively
• Avoid hard rubbing or scrubbing
• Protect from direct/continuous sunlight and any sources of heat

ETHNICRAFT TEAK

• The solid Teak in the Ethnicraft collection is premium grade and untreated as it contains high levels of natural oils to make it water resistant.
• The oiled surface should be regularly cleaned using a mild soap and water. Any spill should be removed from the surface immediately, but there is no guarantee against stains as this is a raw timber.

ETHNICRAFT OAK

• Most of the Ethnicraft Oak furniture is finished with a pigmented hard wax oil. This protective finish forms a natural coating, repelling most common substances and fluids, but is no foolproof guarantee against stains.
• For regular dusting, use a dry, non-fluffy cloth.
• For cleaning, use a damp sponge or cloth (not too wet) with a mild solution of water and natural soap (no detergent)
• For refreshing the surface of the furniture when the wood starts to feel dry or for removing stains, Ethnicraft recommends Osmo Liquid Wax Cleaner (3029).
• Through time and depending on wear, the original hard wax coating on the furniture may need to be renewed. Make sure the surface is clean and dry, then use extra fine sand paper (minimum 320 grit) and work in the direction of the wood grain, then apply a hard-wax oil – Ethnicraft recommends the Osmo Hard Wax Oil Natural (3068). Contact us for detailed instruction for refinishing. Please note, this oil protection is no guarantee against stains.

ETHNICRAFT WALNUT

• All Ethnicraft Walnut furniture is first tinted with coloured oil and then finished with natural oil. This finish forms a natural coating, protecting it against most substances and fluids, but is no complete guarantee against stains.
• For regular dusting, use a dry, non-fluffy cloth.
• For cleaning, use a damp sponge or cloth (not too wet) with a mild solution of water and natural soap (no detergent)
• For refreshing the surface of the furniture when the wood starts to feel dry or for removing stains, Ethnicraft recommends Osmo Liquid Wax Cleaner (3029).

ETHNICRAFT LEATHER

CLU Living strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know.
 
IN-STORE RETURNS
All purchases are final. We pride ourselves on providing quality products to our customers. If your purchase is considered faulty, we will gladly offer a refund, replacement or credit note, for the full purchase price. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, CLU Living is entitled to choose between providing you with a repair, replacement or other suitable remedy. We are not obliged to offer a refund, repair or exchange without providing proof of purchase. CLU Living reserves the right to examine the item in question.

Refunds are not provided for change of mind purchases made at a CLU Living retail store or if the item is no longer suitable.
 
ONLINE RETURNS
We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of receiving the order. The item(s) must be returned in their original condition and packaging. All costs regarding delivery to us will be at your expense. For change of mind, you will be reimbursed the purchase price less shipping cost (if applicable).

Refunds can be issued on purchases that have been made online at cluliving.com.au only. You must exchange any items purchased on cluliving.com.au at a CLU Living retail store. 

Email us here for any issues arising from your online purchase. We will instruct you on the course of action.

Should you consider an item flawed or damaged upon delivery, please contact us as soon as you receive it to discuss its return and replacement.

Our postal address is:
CLU Living
539 Church St
Richmond, VIC 3121
 
GENERAL ENQUIRIES
We’re happy to help you with any enquiries you may have regarding our store and products or the online ordering process. Please give us a call on 03 7013 3293 or email here

Our showroom is located at 539 Church Street in Richmond, Victoria 

TRADING HOURS 

MON - SAT          10 AM to 5 PM

SUN                     11 AM to 4 PM

Closed public holidays

2025 CHRISTMAS TRADING HOURS

24 December      CLOSED

25 December      CLOSED

26 December      CLOSED

27 December      10 AM to 5 PM

28 December      11 AM to 4 PM

29 December      10 AM to 5 PM

30 December      10 AM to 5 PM

31 December      CLOSED

1 January            CLOSED

2 January            CLOSED

NEED TO TALK OR WRITE TO US?

General enquiries or about your order, please call (03) 7013 3293 or email us on the enquiry form below.

MAILING ADDRESS

CLU Living

539 Church St

Richmond, VIC 3121

Australia

ENQUIRY FORM